How does the customization process work?
You can design your garment using our customization tool by selecting
fabric, fit, and styling options. Once finalized, your design is sent
for production.
All products on Stichd are custom-made based on your inputs and
preferences.
You can save your progress and return to complete your design at
any time.
How do I provide my measurements?
You can enter your measurements manually using our guided flow.
Since garments are made based on the measurements you provide, accuracy
is important. Stichd is not responsible for fit issues caused by incorrect
measurements.
We provide guidance within the platform to help you input accurate
measurements.
Who makes the garments?
Garments are produced either by Stichd or by trusted tailoring partners
within our network.
We strive for accuracy, but slight variations in color, texture, and
finishing may occur due to the handcrafted nature of bespoke garments.
How long does delivery take?
Orders are typically delivered within 3–4 business days after dispatch
within India. International delivery times may vary.
We offer international shipping to select locations.
tracking details will be shared once your order is shipped.
What payment methods do you accept?
We support secure payments through providers such as Razorpay and Stripe.
Payments are processed securely through trusted third-party gateways.
Stichd does not store your full card details.
Can I modify or cancel my order?
Orders can only be modified or cancelled within a limited time window
before production begins.
Once production has begun, changes or cancellations may not be possible
due to the custom nature of the garment.
Can I return a custom-made suit?
Since all garments are made-to-measure, returns are generally not accepted.
We may offer alteration support depending on the situation. Please
contact our support team for assistance.
Do I need an account to place an order?
Creating an account helps you track orders, save designs, and manage
your preferences.
You can reach out to our support team through the contact options
available on the platform.
