Returns & Exchanges
Every Stitchd garment is produced exclusively for the customer who
placed the order. As a result, completed orders are not eligible for
returns or exchanges.
Before confirming your order, we recommend carefully reviewing all
measurements, selected options, and garment specifications.
For ready-made size orders, please ensure you select the correct size
using our international sizing chart, as these orders are also
ineligible for returns or exchanges.
Prototype Stage
Customers ordering bespoke garments receive a prototype fitting before
final production begins. This stage is designed to identify and correct
any fit-related issues.
Your first prototype is included as part of the prototype payment.
If additional revisions require a second prototype, an extra charge
will apply. We strongly recommend providing detailed feedback during
the first fitting to avoid unnecessary costs or delays.
Approval of the prototype confirms your acceptance of the garment's
measurements, fit, and specifications. Once approved, production of
the final garment begins and no further modifications, cancellations,
returns, or exchanges can be made.
Ready-Made Orders
Prototype fittings are available by default only for bespoke orders.
Ready-made garments are produced using internationally recognized
standard sizing and therefore do not include a prototype review.
Customers should carefully compare their measurements against our
published size chart before placing an order.
If you would like to request a prototype for a ready-made garment,
please contact our team before production begins.
Damaged, Defective, or Incorrect Products
Although returns and exchanges are not available, we stand behind the
quality of our craftsmanship.
Every order is photographed and videographed before dispatch to
document its condition.
If your order arrives damaged, defective, or incorrect, please notify
us within 48 hours of delivery by emailing contact@stitchd.co along
with your order number and supporting evidence.
An unboxing video is strongly recommended and may be required to
expedite the review process. Stitchd reserves the right to request
additional evidence where necessary.
Claims are evaluated based on the submitted evidence, our
pre-dispatch quality records, and the nature of the reported issue.
What Is Not Considered a Defect
Due to the handcrafted nature of our garments, certain variations are
expected and do not qualify as manufacturing defects.
These include minor colour differences caused by screen settings,
lighting conditions, or natural fabric characteristics.
For ready-made garments, fit variations that fall within accepted
international sizing tolerances are also not considered defects.
Order Cancellations
Orders may be cancelled only before production begins.
For bespoke garments, production begins once the prototype has been
approved.
For ready-made garments, production begins once manufacturing starts.
After production has commenced, orders cannot be cancelled, modified,
returned, or exchanged.
Refunds
If a claim is reviewed and approved by Stitchd, any applicable refund
will be processed to the original payment method within 15 working
days.
Refunds are issued only for approved claims relating to damaged,
defective, or incorrectly fulfilled orders.
